Reviews are Important to You the Customer
We all know that we can always accomplish more when we do things together, and here at Sussex Eco Solutions that is no exception.
Thanks to some really great products from Charnwood Stoves, Chesneys, Chilli Penguin, Clearview Stoves, Contura, Heta, Element 4, Legend fires, Ethos, Wildfire and Capital Fireplaces and a great team of Showroom staff and attention to detail Engineers we accomplish a satisfied customer.
What do we all do before purchasing a product? We research, and now it has become much easier to do this through reviews. Thanks to companies such as Amazon, or Trip Advisor, or Facebook, or Google we can read direct from customers who have purchased and experienced the products and services. It has never been more important to focus on, not only producing the best products but also delivering the best customer experience, right from the first encounter to completion.
Here at Sussex Eco Solutions, we know this all too well. From the very moment a customer steps foot into our showroom to the completion of the project, we strife hard to make sure the whole experience has been a positive one.
What a professional Team from first meeting in the showroom to the follow up call after installation. We have just had our very first Wood burner installed i can not recommend this company highly enough. The knowledge of the products & variation of stocked burners & stoves is fantastic, well done Mike
The owner Nick is a hands on passionate man who leads his team from the front.The installation team carried out a smooth professional install with no mess a real pleasure to have in our home. If your looking for a wood burner look no further these guys have a great range in their showroom & will demo any for you. Once again Big Thank you to Sussex Eco Solutions. We will be spreading the word. Mike & Jilly
The service they provided was beyond compare- Nicky
My stunning high and mighty Chilli Penguin was installed this week, the guys who fitted the stove totally owned the process and all was completed as promised. Jo
The Guys fitted my stove in January I would not hesitate to recommend them. Catherine
Our fire was installed a very short notice to ensure we were warm through Christmas . Guinevere
Their attention to detail and safety were outstanding- Anne
They listened to what we wanted, were competitive on price, flexible on the fitting when our builder changed dates on us, left everything clean and tidy and we would recommend them to anyone. Thank you all- Helen
Will continue to deal with them – safety conscious and reliable!!! Jan
Fantastic service from start to finish. Great show room with a variety of stoves to view. Knowledgeable staff on hand to give guidance on selecting a suitable stove for our property with out any pushy sales.
The two men that installed the stove were punctual, polite and a real pleasure to have in our home both friendly and extremely tidy. They took time to ensure we were fully confident and happy with our new stove. We would highly recommend this company. Sarah
Very happy with Sussex Eco Solutions, from our first contact, through to installation they were professional, accommodating and skilled. We live in an old cottage that presented a few problems for fitting the chimney liner, but they were met with skill and good humour and resolved. Happy to recommend them to anyone looking to get a log burner. Stuart
Had my new Chesney wood burner fitted today by Eco Solutions and now sitting warm and cosy looking at it. Fantastic job done very cleanly and efficiently with attention to detail and safety.
Thankyou to the whole team. Maureen
If your after an excellent product and service I’d highly recommend the team at Sussex eco solutions, professional service throughout and a great selection of products. Martin
Very happy with our new Clearview Stove. An easy, helpful, tidy, professional bunch to deal with. Thank you so much! Jennifer
Very impressed by the knowledgeable staff and the warm welcome. The rage of woodburners was very good. The staff who came to fit the burner were courteous and very efficient. It only took a day and a half and we were shown how to use the woodburner before they left. We are very pleased with it all and it looks very smart. Annie
We had a HETA 45 fitted in April this year and it has been lovely. The advice on which one to get from our chosen favourites was helpful. The fitting was quick and all mess was cleared up afterwards. Thoroughly recommend. Suvi
I wanted to find out if i could fit a log burner into my fireplace, so i researched online and my local installers were Sussex Eco Solutions. So i went along to their showrooms and was found what i was looking for all due to the most helpful staff that i have ever met. Three weeks later i now have a fully functional PARKRAY CONSORT SLIMLINE 5 log burner.the installation went without a hitch there was no mess and i could not have been any happier, i would definitely recommend Sussex Eco Solutions to anyone, thank you. Anthony
Eco-Solutions were very patient with me whilst choosing (and changing my mind) which wood burner stove to purchase – I visited their showroom at least 3 times, and each time was an educational visit! I chose the Charnwood C-5 and am extremely pleased with the burn and heat. I was also very happy with their fitters who did a fantastic (and clean) job, who were very friendly and informative as well. Thank you for everything!! Sheila
Purchased two Clearview Pioneer 400’s. From our initial visit to the showroom where we met Sarah (absolutely delightful and endlessly helpful), through to booking the installation (office team very friendly and efficient) then the installation day where the team at the house were professional, courteous and clearly excellent at what they do, it was a pleasure to deal with Sussex Eco Solutions. The installation wasn’t without it’s problems due to issues with one of the chimneys but these were addressed and resolved without fuss and we were kept fully up to date. Since installation the burners have performed faultlessly, we’re incredibly happy with our experience and end result. Thank you! Carol & Pete
Our beautiful Contura 850 stove was fitted yesterday and we love it. Sussex Eco Solutions were very professional, courteous and friendly to deal with, as were the lovely installers. From our initial visit to the showroom to picking a stove, receiving a competitive quote and having the stove installed took only a few weeks, and we’d highly recommend SES to anyone considering having a stove installed, thank you! Kate
We chose to buy our stove at sussex eco solutions and have them install it! We are so glad we did! It’s an amazing fire and superbly fitted! It’s added such a feature to our house! Would highly recommend. Nikkie
Our Chilli Penguin Woody stove was installed this week. With the exceptional help and advice from Nick and the team we are absolutely delighted with the result. We recommend to anyone thinking of having a wood burner installed that this is the Company to contact, you will not be disappointed. Thank you Sussex Eco Solutions!!! Robina
My stunning high and mighty Chilli Penguin was installed this week, the guys who fitted the stove totally owned the process and all was completed as promised. The stove is fabulous and it’s made the room in our Regency coach house come alive – Love it! Jo
I had a tiny stove fitted in 2015 in my lounge by Kingsley ( now Sussex-eco solutions). It was fitted quickly with little fuss. The stove is brilliant and the advice given by their staff was excellent. The price was also considerably better than other quotes I had. The stove is still going strong and warms my whole house, i dont need the radiators on anymore. 10/10! Lindsay