Reviews

reviews, stoves, gas fires, installations, sussex, brighton, worthing, chichester

 Reviews are Important to You the Customer

We all know that we can always accomplish more when we do things together, and here at Sussex Eco Solutions that is no exception.

Thanks to some really great products from Charnwood StovesChesneysChilli PenguinClearview Stoves, ConturaHetaElement 4Legend fires, EthosWildfire and Capital Fireplaces and a great team of Showroom staff and attention to detail Engineers we accomplish a satisfied customer.

Below you can read some of what our customers say- all of which has been taken from independent review sites- Google and Facebook

What do we all do before purchasing a product? We research, and now it has become much easier to do this through reviews. Thanks to companies such as Amazon, or Trip Advisor, or Facebook, or Google we can read direct from customers who have purchased and experienced the products and services. It has never been more important to focus on, not only producing the best products but also delivering the best customer experience, right from the first encounter to completion.

Here at Sussex Eco Solutions, we know this all too well. From the very moment a customer steps foot into our showroom to the completion of the project, we strife hard to make sure the whole experience has been a positive one.

____________________________________________________________________________________________________________________________________________________________

What a professional Team from first meeting in the showroom to the follow up call after installation. We have just had our very first Wood burner installed i can not recommend this company highly enough. The knowledge of the products & variation of stocked burners & stoves is fantastic, well done Mike

The owner Nick is a hands on passionate man who leads his team from the front.The installation team carried out a smooth professional install with no mess a real pleasure to have in our home. If your looking for a wood burner look no further these guys have a great range in their showroom & will demo any for you. Once again Big Thank you to Sussex Eco Solutions. We will be spreading the word. Mike & Jilly

The service they provided was beyond compare- Nicky

My stunning high and mighty Chilli Penguin was installed this week, the guys who fitted the stove totally owned the process and all was completed as promised.  Jo

The Guys fitted my stove in January I would not hesitate to recommend them. Catherine

Our fire was installed a very short notice to ensure we were warm through Christmas . Guinevere

Their attention to detail and safety were outstanding- Anne

They listened to what we wanted, were competitive on price, flexible on the fitting when our builder changed dates on us, left everything clean and tidy and we would recommend them to anyone. Thank you all- Helen

 Will continue to deal with them – safety conscious and reliable!!! Jan

Fantastic service from start to finish. Great show room with a variety of stoves to view. Knowledgeable staff on hand to give guidance on selecting a suitable stove for our property with out any pushy sales.
The two men that installed the stove were punctual, polite and a real pleasure to have in our home both friendly and extremely tidy. They took time to ensure we were fully confident and happy with our new stove. We would highly recommend this company.  Sarah

Very happy with Sussex Eco Solutions, from our first contact, through to installation they were professional, accommodating and skilled. We live in an old cottage that presented a few problems for fitting the chimney liner, but they were met with skill and good humour and resolved. Happy to recommend them to anyone looking to get a log burner. Stuart

Had my new Chesney wood burner fitted today by Eco Solutions and now sitting warm and cosy looking at it. Fantastic job done very cleanly and efficiently with attention to detail and safety.
Thankyou to the whole team. Maureen

If your after an excellent product and service I’d highly recommend the team at Sussex eco solutions, professional service throughout and a great selection of products. Martin

Very happy with our new Clearview Stove. An easy, helpful, tidy, professional bunch to deal with. Thank you so much! Jennifer

Very impressed by the knowledgeable staff and the warm welcome. The rage of woodburners was very good. The staff who came to fit the burner were courteous and very efficient. It only took a day and a half and we were shown how to use the woodburner before they left. We are very pleased with it all and it looks very smart. Annie

Delighted – great service; fab installation team; brilliant product, what’s not to love. 🙂 . Lisa
We have just had a wood burning stove fitted. Great service and advice. Just waiting for the chilly winter evenings to arrive! Sarah
The service was professional and very helpful to find the right wood burner for our house. The instalment was smooth and clean, the team very friendly and gave us the relevant information to get started. I would recommend Eco-solution to friends and family. Cecile
Sound advice on what would fit in a small chimney. Faye, the fitter, was quite brilliant. Tidy, polite and efficient. Mark
 
We highly recommend eco solutions, so pleased with our fire. Faye and Damian done an excellent job. Recommend them to everyone. Caroline
 
Originally went in for a log burner, decided on the latest fuel effect gas fire. Really pleased with the effect and the heat output. The team were very professional, friendly and helpful. Particia
 
We have just had a logburner fitted on our houseboat by this lovely company.one of the most friendly and helpful companies I have ever dealt with.excellent service.the installation was very well done with no problems
 
I would thoroughly recommend this company. Julie
Wonderful staff, nothing too much trouble for them. Chris
 
Sussex Eco solutions have installed two wood burning stoves for me now, the service was superb from start to finish. They have excellent knowledge of the products they sell and provide great advice, I can’t recommend them enough. James
 
I am so pleased with my wood burner installation, the service was top class from start to finish, thanks guys, recommend to all. Sarah
 
We’ve just had a Clearview Solution 400 fitted and would highly recommend Sussex Eco Solutions. They helped guide us every step of the way from choosing from their vast range of stoves & hearths to overcoming obstacles in a difficult installation. On the day Damian & Faye were a pleasure to have around and bent over backwards to give us what we wanted. We are delighted with our new stove and can’t wait for some colder weather! Thank you to all at Sussex Eco Solutions. Rachel
 
We had a contura 556G stove fitted love it ! would highly recommend eco soutions . Very friendly and helpful service from start to finish . . I have already sent friends to the show rooms and they will be making an order shortly ! karie
We had a wonderful Chesney fitted by Sussex Eco-Solutions. Highly efficient service from start to finish. Cannot recommend the company and the fitters more highly. Sally
 
We had our Heta 45 stove fitted a few weeks ago and we are over the moon with it. Sussex Eco Solutions give great advice when you’re a novice and unsure of which stove to choose. We had a difference of opinion on the finish of the fire board to plaster finish, however we overcame this and our fire looks amazing. Would recommend. Natalie
 
We had Sussex Eco Solutions put in our multi fuel fire in last week they turned up on time & well prepared they worked none stop & done an excellent job ,they were very professional & cleaned up behind them & left every thing tidy & went through the instructions with us I would definitely recommend them thanks for a good job done . Carole
 
Just had our Contura 810 installed ….. absolutely love it !! Despite a couple of unforeseen issues the fitters were amazing – many thanks to the team who were very helpful, knowledgeable and extremely tidy ! Celia
 
Right from the first visit to the showroom to the installation, we found everyone to be extremely pleasant, helpful and knowledgeable and the advise given when we finally choose our stove (contura i5 double doors) was appreciated.
The fitters Faye and Damian were very professional and skilled as our stove was a challenge to install, they were also very friendly and a pleasure to have in the house. We are looking forward to many warm cosy evenings and we are pleased we chose this company and would highly recommend them. Many thanks Judy & Ray

We had a HETA 45 fitted in April this year and it has been lovely. The advice on which one to get from our chosen favourites was helpful. The fitting was quick and all mess was cleared up afterwards. Thoroughly recommend. Suvi

I wanted to find out if i could fit a log burner into my fireplace, so i researched online and my local installers were Sussex Eco Solutions. So i went along to their showrooms and was found what i was looking for all due to the most helpful staff that i have ever met. Three weeks later i now have a fully functional PARKRAY CONSORT SLIMLINE 5 log burner.the installation went without a hitch there was no mess and i could not have been any happier, i would definitely recommend Sussex Eco Solutions to anyone, thank you. Anthony

Eco-Solutions were very patient with me whilst choosing (and changing my mind) which wood burner stove to purchase – I visited their showroom at least 3 times, and each time was an educational visit! I chose the Charnwood C-5 and am extremely pleased with the burn and heat. I was also very happy with their fitters who did a fantastic (and clean) job, who were very friendly and informative as well. Thank you for everything!! Sheila

 Can’t praise Eco-Solutions high enough. Great service from beginning to end. Helped us with great advice to choose our Heta 40 stove. And the installation team of Faye and Tom were fantastic. Would highly recommend the company and are now loving every evening in front of our wood burner. Jane
 Very pleased with our new wood burner and the install team. Samantha

Purchased two Clearview Pioneer 400’s. From our initial visit to the showroom where we met Sarah (absolutely delightful and endlessly helpful), through to booking the installation (office team very friendly and efficient) then the installation day where the team at the house were professional, courteous and clearly excellent at what they do, it was a pleasure to deal with Sussex Eco Solutions. The installation wasn’t without it’s problems due to issues with one of the chimneys but these were addressed and resolved without fuss and we were kept fully up to date. Since installation the burners have performed faultlessly, we’re incredibly happy with our experience and end result. Thank you! Carol & Pete

 We had our Log burner installed in March this year, fantastic installation process from beginning, talking about what I wanted, home survey and getting my C5 installed. Installation team were brilliant and hilarious at times, really chilled and the end result lovely!! Top Team and now a nice warm house. Thanks everyone. Darren
 We now have our two Chilli Penguin Stoves – a Fat Penguin & a Hungry Penguin – expertly installed, one in our dining room and the other in our sitting room so are looking forward to being totally comfortable in our old stone cottage. The very professional Sussex Eco-Solutions team provide a seamless service from choice of stoves in their showroom, selection, pre-install home visit assessment, chimney sweeps, actual installation, after-sales follow-up and on-going after sales care. Highly recommend Sussex Eco-Solutions! Vicky
After 4 years of considering buying a wood burner, we finally stumbled across Sussex Eco Solutions via recommendation from a friend. They made the whole process so easy that within 2 months we had a lovely Contura installed and working. The service they provided was beyond compare. They were friendly, knowledgeable and speedy. There was no hard sale and they even had a room set up for our daughter to play in so we could browse at our leisure. Installation was fantastic too – quick and clean. Couldn’t have asked for more. Highly recommended. Thank you to everyone involved. Anne
 
Our beautiful Charnwood C5 stove is now installed and we can’t wait to light it – just need the weather to cool down a bit! Great customer service from Eco Solutions and the installers overcame an access to roof and chimney hitch without any fuss. Would definitely recommend Eco Solutions. Helen

Our beautiful Contura 850 stove was fitted yesterday and we love it. Sussex Eco Solutions were very professional, courteous and friendly to deal with, as were the lovely installers. From our initial visit to the showroom to picking a stove, receiving a competitive quote and having the stove installed took only a few weeks, and we’d highly recommend SES to anyone considering having a stove installed, thank you! Kate

We chose to buy our stove at sussex eco solutions and have them install it! We are so glad we did! It’s an amazing fire and superbly fitted! It’s added such a feature to our house! Would highly recommend. Nikkie

Our Chilli Penguin Woody stove was installed this week. With the exceptional help and advice from Nick and the team we are absolutely delighted with the result. We recommend to anyone thinking of having a wood burner installed that this is the Company to contact, you will not be disappointed. Thank you Sussex Eco Solutions!!! Robina

My stunning high and mighty Chilli Penguin was installed this week, the guys who fitted the stove totally owned the process and all was completed as promised. The stove is fabulous and it’s made the room in our Regency coach house come alive – Love it! Jo

I had a tiny stove fitted in 2015 in my lounge by Kingsley ( now Sussex-eco solutions). It was fitted quickly with little fuss. The stove is brilliant and the advice given by their staff was excellent. The price was also considerably better than other quotes I had. The stove is still going strong and warms my whole house, i dont need the radiators on anymore. 10/10! Lindsay